Luggage Services by Safex

• You will receive confirmation of your booking's availability within 1 business day. Once confirmed, we will send you the voucher via email
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email

Additional Information:

• Please hand carry your passport, flight documents and other important personal items
• For luggage delivery to and from the hotel, your luggage will be collected and delivered by the hotel concierge
• For luggage delivery from hotel, you may leave the hotel after taking photos of your luggage and storage receipt. The driver does not necessarily collect your luggage at the time you drop it off at the concierge
• If your luggage does not meet legal requirements, it will be refused even if the booking is a success. Customers will bear all losses, legal liabilities, and consequences that occur
• Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and the operator no longer bears any responsibility
• Shipping may be canceled due to natural disasters and local conditions on the day
• For luggage deliveries to/from Airbnbs, Safex staff will meet with the customer directly at the site to collect and deliver the luggage
• Luggage must be sealed and locked
• Items designated as illegal, dangerous, or prohibited items in the luggage cannot be included
• Please select the package type based on the baggage size

Luggage Services:

• Reminder: Please check the email from Safex for more arrangement details
• Extra fees may apply for oversized and/or additional luggage. Please pay any extra fees directly to the operator
• The operator has the right to refuse a reservation if the luggage is too big and heavy or if it is not the normal travel luggage. In this case, no refunds will be issued.
• Please leave your luggage before 9:00am upon delivery from the accommodation to the airport.
• In case of delivery from your home, please pass your luggage when delivery manager visiting between 9:00am and 2:00pm
• In case of delivery from the airport to the accommodation, please leave your luggage by 1:00pm at the airport. Luggage can be collected at the accommodation until 8:00pm
• purchasing and reservation must be completed by 12:00pm two day before the day of use

Luggage Delivery Descriptions:

• This is the lugguage delivery service through Safex in Seoul.
• It is available from airport/train station/bus terminal to accommodation, from accommodation to airport/train station/bus terminal, and from accommodation to other accommodation including hotel and Airbnb on the same day.
• The delivery service is only available for some hotels in Seoul. Please see the list of hotels for reference
• Now, after you arrive in Seoul, don't go to the hotel to put your luggage down and start your trip right away.
• After you leave the room, take a light trip and come to the airport on time for the flight.

Luggage Size Regulations:

• S/M: Under 23 inches. H 63cm, W 41cm, D 27cm (example: rucksacks, shopping bags, bags, suitcase carried in the cabin, Boston bag, etc.)
• L: 24-27 inches. H 70cm, W 47cm, D 30cm (example: the suitcase is not allowed on board, etc.)
• XL: Over 27 inches. H 80cm, W 54cm, D 63cm (example: golf bag, snowboard, etc.)